Achieve Customer Centricity through CRM

Creating the mind set to keep the customer at the center point and serve

Achieve Customer Centricity through CRM

  • 2021-08-02 09:00
  • 2021-08-03 17:00

Content of the Program

*Introduction to customer centricity*Designing customer centric organization*Stages of customer focus*Link CRM strategies *Change Audit*Feedback & restrategize*Mapping customer’s journey*Customer Communication*Case study discussion

Course Objectives

Learning Outcome: Differentiate customer service and customer centricity. Identify how to create a customer centric environment* Understand different customer styles and deal with them effectively * Drive a culture of customer service*Linking CRM strategies as a tool to bring the change.

Target Audience

Service Quality Staff / Management Staff / Relationship Managers / Key Account Managers / Client Service Managers

Additional Information

16 Online Virtual Hours.

Brouchure

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  • Course fee 5000 LKR
  • Program Type Public Program via BRC
  • Target Audience Employee
  • Batch Size 20
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Enroll until 2021-08-03

Vision 8 Academy

Institute

Vision 8 Academy is a business and Training Consultancy firm established in Sri Lanka since 2002. The chief Visionary Officer is Mr Amintha De Silva who is the CRM and Cross selling master trainer in Sri Lanka.

Vision 8 Academy Institute
5000 LKR

Achieve Customer Centricity through CRM

Creating the mind set to keep the customer at the center point and serve