*Introduction to customer centricity*Designing customer centric organization*Stages of customer focus*Link CRM strategies *Change Audit*Feedback & restrategize*Mapping customer’s journey*Customer Communication*Case study discussion
Learning Outcome: Differentiate customer service and customer centricity. Identify how to create a customer centric environment* Understand different customer styles and deal with them effectively * Drive a culture of customer service*Linking CRM strategies as a tool to bring the change.
Service Quality Staff / Management Staff / Relationship Managers / Key Account Managers / Client Service Managers
16 Online Virtual Hours.
Enroll until 2021-08-03
Vision 8 Academy is a business and Training Consultancy firm established in Sri Lanka since 2002. The chief Visionary Officer is Mr Amintha De Silva who is the CRM and Cross selling master trainer in Sri Lanka.
Vision 8 Academy
Institute
Creating the mind set to keep the customer at the center point and serve
